VRBox Troubleshooting

Table of Contents

1.       VR Headset 

1.1        I don’t see any images in the headset after starting the SchneiderHVT application.

1.2        Headset is not calibrated (you can’t move in Virtual Reality) 

1.3        SteamVR is not starting or gives an error message. 

1.4        When I move through the real space, the VR space remains static. 


2.       Hand tracking device. 

2.1        My hand tracking device is not showing the hands. 

2.2        My hand tracking device is tracking poorly. 

2.3        The VR mount of the Leap Motion or its cable are entering and obstruction of the VR headset’s camera  

2.4        The VR mount for the Leap Motion camera has been detached from the headset by someone  


3.       VRTouch. 


4.       USB device not recognized (error) 


5.       SchneiderHVT

1. VR Headset

1.1 VR headset is not displaying any images after starting the SchneiderHVT application.

Unplug the Windows Mixed Reality headset cables in the laptop (1 USB 3.0 and 1 HDMI). Restart the computer. Log in to Windows and then plug the Windows Mixed Reality headset cables in the laptop. Start Windows Mixed Reality for SteamVR and check if the headset is now visible the VR space.

1.2 Headset is not calibrated (Movement Difficulty in Virtual Reality)

Ensure that there is enough space for a room-scale experience (an area of at least 3x3 meters), enough lighting, and no bright or reflective surfaces nearby (artificial lighting gives the best results, as a very bright natural light can interfere with the hand tracking sensor). For a good tracking of the environment, it is suggested to calibrate the space in the following cases.

  • Every time the VRBox is moved to a new space

  • If one month or more has passed since the last calibration

Open the Mixed Reality Portal (if it didn’t start automatically) to set up the play area. Follow the instructions as shown in the following images (1-5 Slideshow) *. If the Windows Mixed Reality Portal opens automatically, switch to Desktop control (keyboard and mouse) by pressing at the same time the Windows key + Y.

It is possible that after setting up the space that you will be asked to look left and right and then to the floor while wearing the headset for a final space calibration.

Here are some guidelines for creating a boundary:

· Don't get too close to a wall or other obstruction

· Make sure to hold your headset at waist height and face toward your computer while you trace the boundary

· Make sure the sensor isn’t blocked and there is enough light

· The traced space should be larger than 3 square meters

· Space should not be too large or too complicated — stick to a simple geometric shape without a lot of twists and turns

· Don’t cross back over your own path as you’re tracing

· If stuck in a corner, start over

1.3 SteamVR is not starting or gives an error message

Quit SteamVR and restart it from the desktop shortcut - Windows Mixed Reality for SteamVR. If everything is plugged in and SteamVR is still not starting or is blocked, please restart the computer.

1.4 When I move through the real space, the VR space remains static


Look at the front of the VR headset. Check that the Leap Motion VR mount is in its correct position: lower part of the headset. Check that the Leap Motion cable is not obstructing the VR headset’s two cameras and secure the cable behind the headset.

2. Hand Tracking Device

In the case of the Leap Motion hand tracking device, you can always verify the tracking status by opening the Leap Motion Control Panel from the Start Menu and opening the Troubleshooting tab. It is recommended to use good artificial lighting for the best results and avoid very bright natural lighting conditions.

















2.1 My hand tracking device is not showing the hands

a) Leap Motion Controller is off

Right-click on the new Leap Motion Control Panel system tray icon and click Settings. On the General tab, check Allow Images. This allows apps to access the infrared video passthrough.

Check if the hand tracking device infrared camera is connected in the bottom right corner of the Windows taskbar like in the following image. Also, on the Leap Motion camera, a red light in front and a green light on the front or bottom part should be visible (depending on how the VR mount is set).


































b) Leap Service is not running

In this case, open the Windows Task Manager by pressing the Windows key and writing task manager or by pressing Ctrl+Alt+Delete and choosing the Task Manager option from the menu.






In Task Manager open the Services tab and scroll down to the LeapService process. If the Leap Service appears as Stopped, right-click on it and press Start.






















2.2     My hand tracking device is tracking poorly

a)    Smudge detected message appears

Take a cloth or piece of fabric and clean the Leap Motion until the smudges disappear.

b)    Leap Motion device is hot

Change the device with the spare Leap Motion device and continue operating.

2.3    The VR mount of the Leap Motion or its cable are entering and obstruction of the VR headset’s camera 

Please refer to section 1.4.

2.4    The VR mount for the Leap Motion camera has been detached from the headset by someone

Please reattach the Leap Motion VR mount in the lower part of the VR headset by following the procedure described in the picture below. If the Leap Motion VR mount is not adhering enough you can use 3M double tape.














3.   VRTouch Haptic Device

3.1 VRTouch devices are not connecting (they all have a white pulsating color)

  1. Make sure that Flight mode is off.

  2. Check that the Bluetooth connection is on. Your devices would appear as Paired or Connected in the Other Devices field.

3.2 VRTouch is not switching on

  1. Put the device to charge and wait five minutes. Unplug the device and switch it on. Check the battery level of the devices through the VRTouch Manager in the Automatic VR Box Startup Tool in the Options field. If the device is low on battery leave it to charge for one hour and replace it with one of the spare ones in the VRTouch Manager.

4.    Error: USB Device Not Recognized

This is a specific Windows error concerning the USB ports on the computer and can be related to software or hardware issues. If it appears because of a software problem this can be solved simply by using the following procedure from the following link: https://thewindowscentral.com/device-descriptor-request-failed/ .

If this procedure doesn’t solve the issue, or it temporarily solves it, then the problem is related to the hardware and can be solved through warranty or by using the multi-USB hub which can be found in the VRBox.

This can appear in many ways depending on the USB port in which the hardware device is communicating with the computer.

  • In the case of Leap Motion, the device will appear off in the QuickStart bar (message Leap Motion Controller is off) and the troubleshooting guide will not be able to turn it on.

  • In the case of the headset the Mixed Reality Portal will tell either that the cable is not plugged in even after a restart of the computer, however, it will work if the USB port is changed.

5.    SchneiderHVT


To use the Hotkeys the SchneiderHVT window must be in focus by pressing Windows key + Y until the blue band on the screen disappears.

Mouse1 or Spacebar key – recenters the VR user

Up – raises VR user

Down – lowers VR user

1 – goes to Home Menu

Esc – exits the application