Frequently asked question

What do the colors on the VRtouch Haptic device LED mean?

The VRtouch haptic device LED indicates the current state of the device.

When the color of the LED light is:

- White: The device is ready to connect to the VR box.

- Red: The device is assigned to the right thumb and ready to operate.

- Green: The device is assigned to the right index and ready to operate.

- Cyan (Light Blue): The device is assigned to the left thumb and ready to operate.

- Magenta (Pink): The device is assigned to the left index and ready to operate.

- White blinking: The device is switched on and charged. Unplug the Micro USB to begin to operate the device.

- Off: The device is turned off or its battery is depleted.

How can I turn on the VRtouch haptic devices?

A VRtouch device is switched off when the LED is not emitting any light. Press the button on the top of the VRtouch device for 2 seconds to switch it on. A pulsating white light indicates that the device is switched on and ready to connect.


How do I know the battery level of the VRtouch Haptic devices?

While the VRtouch devices are switched on, briefly press the button. The LED color indicates the level of charge of the devices: Green charged, yellow medium charge, red low charge.

Why do I have 6 VRtouch Haptic devices in the VRbox?

We have included 2 spare VRtouch devices to ensure the continuous operation of the VRbox for special case issues.

Why do I have two hand-tracking sensors in the VRbox?

The hand tracking sensor should be replaced after 90 minutes of operation, or when it is hot. We have included a second sensor to ensure the operations for long Haptics VR training sessions.

The hands of the user are not tracking properly. What can I do?

Follow the following steps:

1. Ask the user to look at his/her hands while operating in VR.

2. Touch the hand tracking sensor mounted in front of the VR headset. If it is hot to the touch, or if more then 90 minutes have passed since the beginning of the VR session, switch it with the second sensor provided.

3. Check the luminosity of the room. If there is direct sunlight entering, try to shield the windows to minimize the impact of the strong light on the hand tracking performance.

4. If the user is wearing a black suit or a black vest, ask, if possible, to remove it to maximize the hand tracking performances.

The headset is not tracking properly the environment, what can I do?

Ensure that other people are not passing or moving in the space in front of the user operating the headset and the room is properly lit with artificial light.


I’m badly positioned and the user can not interact with all the scenario, how I can modify it?

Ask the user if you can guide him/her towards the correct positioning, reposition him/her and ask him/her to look towards the correct direction, ask her to close her eyes and press the space bar on the PC to reset the direction.


You can modify the height of the scenario with the up and down arrows of the keyboard.

How do I take control of the keyboard when I’m in VR?

Sometimes windows deactivate the PC keyboard once VR starts. In that case, a blue band appears on the top of the screen. Press the Windows button + Y to regain control of the PC keyboard as indicated on the screen.